Tell us the workspace, affected employee or team, and whether you are using web, Android or iOS.
HAJIRI HELP & SUPPORT
Get the right help without a long back-and-forth.
Choose the part of Hajiri you need help with, check the quick guidance and send support the details they need to investigate. Our team supports Hajiri web, Android and iOS users in Nepal.
Support hours: Sunday–Friday, 9:00 AM–6:00 PM NPTNever send passwords or one-time codes.
BEFORE YOU OPEN A REQUEST
Three details that help support resolve the issue faster.
Include the date, approximate time and what you expected to happen.
Share the exact error, steps to reproduce and a safe screenshot with no passwords or private exports.
COMMON SUPPORT TOPICS
Find a useful starting point.
If the guidance does not resolve your issue, use the support form below. Include the topic name in your request so it can be routed correctly.
Attendance, QR & face check-in
For failed check-ins, expired QR codes, camera access, missed punches, shift timing, corrections and device attendance questions.
- Check camera and permissions
- Confirm assigned shift and workday
- Use a correction request for a missed event
Login, workspace & access
For sign-in problems, invitation links, role access, organisation settings or an employee who cannot see the correct workspace.
- Confirm the email used for the invitation
- Check the employee’s active status
- Ask an administrator to review role access
Leave, payroll & people records
For leave balances, attendance review before payroll, employee records, reports or payroll-preparation questions.
- Confirm the relevant attendance period
- Note the employee and affected dates
- Do not attach unnecessary payroll exports
Projects, time & expenses
For project time, timers, task context, job costing, expense claims, reimbursements or team chat linked to work.
- Include project or task name
- Include the time or expense date
- Share the status that looks incorrect
Mobile app support
For the Hajiri Android or iOS app: app version, device model, permissions, notifications or a mobile-only issue.
- Include app version and phone model
- Tell us if web has the same issue
- Share a safe screenshot if possible
Privacy & account requests
For data rights, privacy questions, account deletion and face-data policy matters. These requests are handled carefully.
- Do not share identity documents by email
- Use the verified request process
- Read the relevant policy first
SUPPORT REQUESTS WITH CONTEXT
We investigate the record, not just the symptom.
When you give support your workspace, platform, time and affected workflow, the team can look at the relevant context and respond with a useful next step instead of asking multiple follow-up questions.
- Topic
- QR code expired at branch
- Workspace
- Retail HR rollout
- Platform
- Android · app version included
- Occurred
- 19 Sep · approximately 8:45 AM
Tell us what happened.
Choose the closest topic and provide the relevant details. We’ll route the request to the right Hajiri team.
EMAIL SUPPORT
The support form is being connected.
Email the team with your workspace, platform, the time of the issue and a clear description. Do not include passwords or one-time codes.
Contact Hajiri