Faster diagnosis
Include app version, device and the affected workflow.
ANDROID & IOS SUPPORT
Hajiri App Support
Help with sign-in, attendance, permissions, notifications, workplace access and account requests.
Protect your account
Never send passwords, OTPs or secret keys.
Workplace help
Policy and record questions may need your administrator.
Start with your workspace administrator
Contact your organisation’s Hajiri administrator for invitations, employee details, attendance corrections, leave policy, schedules, manager approvals and access to workplace records. Hajiri Support cannot override an organisation’s lawful policy or approval decision.
Troubleshoot sign-in
Confirm that you are using the email address or phone number invited to the workspace, check the device date and time, update to the current app version and request a new verification code only after the prior attempt expires. Never share a password or one-time code with anyone, including someone claiming to be Hajiri Support.
Camera, face or QR attendance
Check that camera permission is enabled for Hajiri, clean the camera lens, use stable lighting and keep the face or QR code inside the guide. If the check-in fails, use the workplace’s approved fallback or correction process. Do not repeatedly create attendance events to work around an error.
Location-aware attendance
Enable location permission and device location services only when your organisation uses this feature. Move to an area with a clearer GPS signal, confirm network access and try again. Location precision can be affected by buildings, device settings and connectivity; managers should review legitimate exceptions.
Notifications and background behavior
Enable notifications in Android or iOS settings and check the app’s notification preferences. Battery-saving or background restrictions may delay reminders. Important workplace obligations should not rely only on a push notification.
Report a technical or safety issue
Include your app version, device model, operating-system version, time of the event, affected feature, expected result and what happened. Attach only safe screenshots with private information redacted. Use the Community Guidelines process for harassment, abusive content or misuse of team communication.
Contact
Hajiri
Kathmandu, Nepal
[email protected] · [email protected]
CONTACT APP SUPPORT
Get help from Hajiri
Describe the affected workflow, app version, device and what happened. Never submit a password or one-time verification code.
REQUEST CHANNEL
Send an app support request
The secure form is being connected. Contact us by email for now and do not include passwords, OTPs or unnecessary identity documents.
Email [email protected] →RELATED POLICIES