An approval workflow should answer four questions: what is being requested, who can decide, what information they need and what happens next. When those answers are unclear, people resort to calls and messages that create no dependable record.
Route requests to the right decision-maker
A direct manager may approve ordinary leave, while HR may review a policy exception. Define the route before launch and make it visible to employees. Avoid adding approvers simply because a system allows it.
Set a response expectation
Employees need to know when they can expect an answer and what to do if a request is urgent. Use reminders and escalation carefully; they should support accountable decisions, not create automatic approvals.
Preserve the reason and history
Hajiri’s approval workflow keeps the request, decision and relevant context together. This is useful when someone asks why a request changed or needs to correct an error later.
Good approvals make the organisation feel more predictable. They reduce the need to chase people for answers.
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